Important Policies
Toronto Ketamine Clinic is committed to providing exceptional care for all of its members. These policies have been established to support our mission and serve all better. Unfortunately, when one person cancels without giving enough notice, arrives late, or does not show up for their appointment, they prevent another from being seen and receiving proper care.
Definitions
Appointment Cancellation
Any member who cancels an appointment after the cut-off time outlined in the policy below.
Late Arrival
Any member who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.
No Show
Any member who does not show up to the clinic for their ketamine therapy appointment or for their virtual appointment with the TKC psychiatrist or KAP appointment with the TKC psychotherapist.
Our Policy
Appointment Cancellation Notification Deadline
Please call us at (416-546-0675) by noon, the business day before your scheduled appointment, to notify us of any changes or cancellations. For example: call the office by noon on Thursday to change an appointment scheduled for Friday or call our office by noon on Friday to cancel a Monday appointment.
Psychiatrist Appointments
If cancellation notification is not given before noon of the previous business day, you will be charged a $50 fee for the missed appointment.
Ketamine Appointments
If cancellation notification is not given before noon the previous business day, you will be charged $200 for the missed appointment.
Important
Please plan to arrive 10 to 15 minutes before your scheduled appointment. If you are 10 or more minutes late, the appointment may be canceled and rescheduled. If so, cancellation fees will apply.
Repeated missed appointments may result in the termination of your ability to get treatment at TKC.